Terms of Service

By creating an account or using the FieldIQ platform ("Service"), you ("User") agree to be bound by these Terms of Service ("Terms") on behalf of yourself and the company you represent. If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, including company owners and technicians.

FieldIQ provides an AI-assisted HVAC diagnostic tool designed to help certified technicians troubleshoot HVAC equipment. The Service generates step-by-step diagnostic guidance based on symptoms and equipment information provided by the user.

The Service is intended to assist qualified professionals — it is not a substitute for professional training, certification, or on-site judgment.

FieldIQ is not responsible for any repairs, modifications, or actions taken as a result of using the Service. The diagnostic steps, recommendations, and information provided by FieldIQ are generated by an AI system and may be incomplete, inaccurate, or unsuitable for a specific situation.

All of the following remain the sole responsibility of the User and their employer:

• Verifying the accuracy of any diagnostic suggestion before acting on it
• Ensuring all work is performed by appropriately certified technicians (e.g., Ontario 313A/G2 certification)
• Compliance with all applicable building codes, safety regulations, and manufacturer specifications
• Any damage to property, equipment, or systems arising from work performed
• Any personal injury or death arising from work performed
• Any financial loss incurred by the User, their employer, or their clients

FieldIQ, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of this Service, including but not limited to property damage, equipment failure, bodily injury, or financial loss.

Nothing in the Service constitutes professional HVAC advice, engineering advice, or a professional recommendation. FieldIQ does not hold any trade certification and is not a licensed contractor. The Service is a software tool only.

Always apply your professional judgment. If a diagnostic suggestion does not seem right, do not follow it. Trust your training and your tools on-site.

By using the Service, you represent and warrant that:

• You are a qualified HVAC professional or operating under the supervision of one
• You hold all required certifications and licenses for the work you perform in your jurisdiction
• You will not use the Service to perform work beyond your qualifications
• You will exercise independent professional judgment when using diagnostic guidance
• You are responsible for the accuracy of all information you enter into the Service

Company owners who create an account and share access codes with their technicians are responsible for:

• Ensuring all technicians using the Service under their account are appropriately qualified
• All actions taken by technicians under their company account
• Payment of applicable subscription fees

Access to the Service requires a paid subscription. Pricing is communicated at the time of account activation. FieldIQ reserves the right to change pricing with 30 days' notice.

Failure to pay may result in account deactivation. Refunds are at the discretion of FieldIQ.

All content, software, and technology within the Service is the property of FieldIQ and protected by applicable intellectual property laws. You may not copy, reverse engineer, or redistribute any part of the Service.

FieldIQ reserves the right to suspend or terminate any account at any time for violation of these Terms or for any other reason at its sole discretion.

To the maximum extent permitted by applicable law, FieldIQ's total liability to you for any claims arising from use of the Service shall not exceed the amount you paid to FieldIQ in the three (3) months preceding the claim.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.

FieldIQ may update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the new Terms.

Questions about these Terms? Contact us at maxlindow@gmail.com.